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     HCI Index Conferences 
     SIGCHI Sponsored Conferences  
    General Resources 
This page provides links primarily for Software Engineers, students, and other interested IT professionals on Usability Engineering, User Interface Design and Human-Computer Interaction.  These include links to conferences, seminars and workshops, books, videos, multi-media, and resources. 

The following is a  listing of upcoming conferences.  Each listing contains topic, location, date,  and  paper submission deadline:
HCI Index Conferences
The following conferences are listed under the Human-Computer Interaction Index Web page at HCI-Index Conferences
Graphics Interface '99 Kingston Onatario, Canada
Computer Graphics and Interactive Techniques. Topics include Computer Graphics, Human-Computer Interaction, vision, and image processing.
Date:  2-4 June, 1999
Submission Deadline:  14 November, 1998
UM 99 Banff, Canada
7th International Conference on User Modeling. Topics include the dynamics of user modeling with respect to artificial intelligence, education, psychology, linguistics, human-computer interaction, and information science.
Date:  20-24 June, 1999
Submission Deadline:  14 November, 1998
SIGIR '99 U-Cal Berkeley, USA
Presentation of new research results and demonstration of new systems and techniques in information retrieval. Conference focus is on application of Human-Computer Interface techniques to information retrieval.
Date:  15-19, August 1999
Submission Deadline:  4 January, 1999
INTERACT '99 Edinburgh, Scotland
Conference presenting research and developments in all aspects of interactive computer systems and technology. Topics include theories and methods for the design and deployment of interactive systems which are reliable, predictable, understandable and pleasant to use, and which enhance and support human work and activity.
Date:  30 August - 3 September, 1999
Submission Deadline:  25 January, 1999
User Interfaces to Data Intensive Systems Edinburgh, Scotland
Workshops presenting research into user interfaces to databases and other information management systems. Purpose is to exchange ideas and results on how user interfaces to data intensive systems can be made easier to both construct and use.
Date:  5-6 September, 1999
Submission Deadline:  1 March, 1999
Creativity & Cognition 3 Loughborough, UK
Intersections and Collaborations: Art, Technology and Science. This symposium focuses on artists, composers, technologists and scientists working in collaborative partnerships.
Date:  11-13 October, 1999
Submission Deadline:  30 November, 1998
SIGCHI Sponsored Conferences
The following conferences are either sponsored or supported by SIGCHI.
ESP 99 Washington DC, USA
Empirical Studies of Programmers - Workshop 8. Includes workshops, presentations, and discussions on empirical studies performed on programmers at various levels on various platforms.
Date:  1 June, 1999
Submission Deadline:  None
The following is a listing of books that convey the methods and support the importance of Usability Engineering, User Interface Design, and Human Computer Interaction.
Dray & Associates Susan M. Dray, Ph.D., CHFP
These are listings of books to Amazon.Com:

    The Politics of Usability (Lesley Trenner & Joanna Bawa)
    Reviews:  N/A
    Table of Contents:  Making a Business Case for Usability and Beyond - the Fight for Survival, Selling Usability Services, Overcoming Inertia within a Large Organization, Integrating Usability into Systems Development, A Structured Approach to User Interface Design, Making Usability Part of the Culture, A Change is as Good as a Test, Consultants with Clout, Cultivating an Effective Client Relationship to Promote a User-Centred Culture, "Oh, so That's the Way You Do it over There!", Spreading the Word: Introducing Usability Evaluation on an International Scale, Standards and Style Guides - A Cross-Cultural Perspective, Usability Practice in the United States: Perception versus Reality and Round the World in 18 Days

Field Methods Casebook for Software Design (Dennis Wixon & Judith Ramey)
    Reviews:  The best interface design is based on a solid understanding of the end users--their work, their environment, and their needs. One of the best ways for software developers to discover this information is through field research methods, much like those used by anthropologists. This book gathers the insights of a diverse group of professionals who provide practical guidance, including advice on interviewing methodology, templates for recording data, and suggestions for data analysis.  The case studies presented in this book are real-world demonstrations of field research methods being applied for the first time to the design of hardware and software products at a wide range of companies - Microsoft, Lotus Development Corporation, Claris Corporation, Digital Equipment Corporation, as well as many others. Field Methods Casebook for Software Design describes the latest field research methods as they have been used in product design and provides concrete and detailed examples of data-gathering techniques and data analysis processes geared specifically to design issues. This book is an indispensable resource for user interface designers, usability engineers, and all those involved with software design. Table of Contents:  Adaption of an Ethnographic Method for Investigation of the Task Domain in Diagnostic Radiology, Using the CARD and PICTIVE Participatory Design Methods for Collaborative Analysis,  The Ethnographic Interview in User-Centered Work/Task Analysis, Changing the Rules: A Pragmatic Approach to Product Development, The Delta Method - A Way to Introduce Usability, Exploring the Design of a Sales Automation Workstation Using Field Research, Organizational Considerations in Field-Oriented Product Development: Experiences of a Cross-Functional Team, A Day in the Life of a Family: An International Ethnographic Study, The Challenges of User Based Design in a Medical Equipment Market, "You've Got Three Days!" Case Studies in the Field Techniques for the Time-Challenged, User-Centered Design in Commercial Software Company, Using Field-Oriented Design Techniques to Develop Consumer Software Products, Using Contextual Inquiry to Discover Physicians' True Needs, Bringing the Users' Work to Us: Usability Roundtables of Lotus Development, An Overview of Ethnography and System Design, Introduction to Participatory Design and Contextual Design: Principles and Practice.

    International User Interfaces (Editor: Jakob Nielsen & Elisa M. Del Galdo)
    Reviews:  With the world continuing to shrink into a "global village," software companies are working to make programs that transcend language and cultural borders. One such way is through international user interfaces where the software is prepared so that it can be easily localized in each country. This book focuses on user interfaces, exploring what they can do, and what they need to do to become commercially viable.
    Table of Contents:  International Usability Engineering, Problems in Designing the User Interface for Systems, Supporting International Human-Human Communication, Developing a Cultural Model, Culture and Design, Cultural Learning Differences in Software User Training, Impact of Culture on User Interface Design, Arabization of Graphical User Interfaces, A Chinese Text Display Supported by an Algorithm for Chinese Segmentation, Case Study: Managing a Multiple-Language Document System, The Design of Multilingual Documents, An Intelligent Lexical Management System for Multilingual Machine Translation, A Day in the Life: Studying Context across Cultures and Icon and Symbol Design Issues for Graphical User Interfaces.

    Cost-justifying Usability (Editor: Randolph G. Bias & Deborah J. Mayhew)
    Reviews:  Provides structured and proven techniques by which usability engineers and their managers can quantify the costs and benefits of a projected new product in order to make a convincing case for investment to the business types in the company. Presents an overall framework, perspectives internal and external to the company, case studies from software and hardware developers, and discussions of special issues. Annotation copyright Book News, Inc. Portland, Or.
    Table of Contents:  Wherefore Cost Justification of Usability: Pay Me Now or Pay Me Later - But How Much?, A Basic Framework for Cost-Justifying Usability Engineering, A Business Case Approach to Usability Cost Justification, Cost Justification of Usability Engineering: A Vendor's Perspective, Human Factors Cost Justification of an Internal Development Project, Cost-Justifying Usability in a Contractor Company, UPAR Analysis: Dollar Measurement of a Usability Indicator for Software Products, Cost-Benefit Analysis of Upgrading Computer Hardware, Reuse: A Case Study on Cost-Benefit of Adopting a Common Software Development Tool, Design of a Human Factors Cost-Justification Tool, Guerrilla HCI:
    Using Discount Usability Engineering to Penetrate the Intimidation Barrier, Justifying Prepaid Human Factors for User Interfaces, Organizational Inhibitors and Facilitators and Summary: A Place at the Table.
Coordinating User Interfaces for Consistency Jakob Nielson
A textbook that shows techniques to ensure consistency in user interfaces in single software packages and across products. Illustrative case studies from several major companies are presented.  The book has several classic chapters like Bruce Tognazzini's explanation of how Apple ensured consistent user interfaces for the Mac (Tog was Apple's human interface evangelist at the time; he is now the lead Web designer for Healtheon), Dan Rosenberg's analysis of how to estimate the cost-benefit trade-offs in establishing a corporate design standard (Dan was head of UI for Ashton-Tate at the time; he is now head of UI for Oracle), Richard Wolf's chapter on usability as process (Richard was design lead for Lotus 1-2-3 at the time; he is now a program manager for Microsoft Office), and Wendy Kellogg's conceptual analysis of the meaning of consistency (Wendy is the only contributor to have the same job: Big Blue).
Designing the User Interface : Strategies for Effective Human-Computer Interaction Ben Shneiderman
This book provides a complete, current, and authoritative introduction to user-interface design. The user interface is the part of every computer system that determines how people control and operate that system. When the interface is well designed, it is comprehensible, predictable, and controllable; users feel competent, satisfied, and responsible for their actions.  In this book, the author discusses the principles and practices needed to design such effective interaction.  Coverage includes the human factors of interactive software (with added discussion of diverse user communities), tested methods to develop and assess interfaces, interaction styles (like direct manipulation for graphical user interfaces), and design considerations (effective messages, consistent screen design, appropriate color).
Designing Visual Interfaces Kevin Mullet and Darrell Sano
This book describes fundamental techniques that can be used to enhance the visual quality of graphical user interfaces, data displays, and multimedia productions. The authors approach interface design from the perspective of communication-oriented graphic design, industrial design, and architecture.  The skills, practice, and orientation of these design disciplines are essential to the success of every graphical interface, yet few software developers, human factors professionals, or product managers receive any training in these areas.  DESIGNING VISUAL INTERFACES addresses this shortcoming by describing essential design concepts as manifested in the graphical user interface.
Handbook of Usability Testing : How to Plan, Design, and Conduct Effective Tests (Wiley Technical Communication Library) Jeffrey Rubin
The usability of a product defines how well--and how easily--the product meets the user's needs.  This comprehensive guidebook covers every stage of the usability testing process and coaches the reader on how to ensure that their computer products and documentation meet the ergonomic needs of everyday users.
Human-Computer Interaction Alan Dix, Janet Finlay, Gregory Abowd and Russell Beale
This book provides an excellent guide to Human Computer Interaction.  Table of Contents include The human, The computer, The interaction, Usability paradigms and principles, The design process, Models of the user in design, Task Analysis, Dialog notations and design, Models of the systems, Implementation support, Evaluation techniques, Help and documentation, Groupware, CSCW and social issues, Out of the glass box and Hypertext, Multimedia and the World Wide Web.
Usability Engineering Jakob Nielsen
This book provides an excellent guide to the methods of usability engineering. Special features: emphasizes cost-effective methods that will help developers improve their user interfaces immediately, shows you how to avoid the four most frequently listed reasons for delay in software projects, provides step-by-step information about which methods to use at various stages during the development life cycle, and offers information on the unique issues relating to informational usability.  Interesting coverage includes Generations of User Interfaces, The Usability Engineering Lifecycle, Usability Heuristics, Usability Testing, Usability Assessment Methods beyond Testing, Interface Standards, International User Interfaces and Future Developments.
Usability Inspection Methods Jakob Nielson and Robert L. Mack
A guide to usability inspection (UI) strategies and tools. Discusses techniques for integrating UIs with other methods, compares UI with user testing, and explores program prototypes that provide UI computer support for interface designers. Case studies illustrate methods including the heuristic evaluation method, the pluralistic walkthrough method, and the cognitive walkthrough method.  This book details the state of the art in usability inspection and also explores the more practical aspects of comparing the methods and applying them to a variety of software development projects. Usability Inspection Methods is the first comprehensive, book-length work in this rapidly growing field.
Web Site Usability: A Designer's Guide User Interface Engineering Consultants
Web Site Usability: A Designer’s Guide presents research findings about what it takes to make a web site usable. It is based on more than 50 usability tests of nine web sites. This book describes how well (and poorly) some information-rich sites actually work when people use them to find specific answers. Interesting coverage includes getting around: navigation, getting around: links, within-site searching, the difficulty of comparisons, testing sites, and etc.
The following links are to papers written on Usability Engineering and Human Computer Interaction.
AusWeb 97 - Building Usable Web Pages: An HCI Perspective Tim Comber, Southern Cross University, New South Wales, Australia
This paper offers specific guidelines to writing usable web pages by concentrating on those aspects of web page design that affect usability: learnability, efficiency, memorability, errors and satisfaction (Nielsen 1993, Lindgaard 1994).  Guidelines are presented under the headings of information content, visual apprearance, navigation and testing and a brief summary is given.
Comparing the Usability of State Income Tax Forms Using Human Factors Engineering Perspective Professor Athar Murtuza, Seton Hall University, United Kingdom
The collective resources devoted to filing the tax forms is tremendous. Almost half of all American taxpayers seek help from specialists in filing their 1040s. At least a quarter of the people filing form 1040A seek outside help as did many who filed 1040EZ.  Some tax forms are better designed and easier to use than others. Compared to the forms in use by the states, the federal forms 1040, 1040A, and 1040EZ are a "breeze." Our initial research shows that time and effort has been devoted to make 1040s easier for taxpayers to complete, while the same is not the case for the counterparts used at the state level as well  as for the less commonly used Federal forms.
Human Factors and Usability in User Interface Design Jim Berney, Senior Consultant with Usability Management, Inc., San Jose CA, USA
The focus of software design has evolved to better ensure that user needs are met and that systems are more intuitive and user  friendly. Software designers are turning towards human factors specialists to address ergonomics and to better understand  issues regarding human memory limitations, ability to learn, and task analysis. This evolution is a shift from systems oriented design to User Centered Design (UCD). This paper provides an overview of how human factors can enhance design and how users play an important role in defining and verifying product design early and throughout the development process.
SunWeb: User Interface Design for Sun Microsystem's Internal Web  Jakob Nielsen, Sun Microsystems Inc., San Alto CA, USA
This site presents the methods used to design the user interface and overall structure of the internal web pages for Sun Microsystems. Sun has an extensive set of information available on the WWW with our home page as the access point,
but we also wanted to provide employees access to internal information that could not be made available to the Internet at large.
The Importance of Designing Usable Systems Susan M. Dray, Dray & Associates, Minneapolis, MN, USA
This paper focuses on the importance of User Interface, and find practical, cost-effective ways to make systems more usable.   There are companies that succeed in accomplishing their work, and(more often), they struggle and even fail. And the thing that is causing so many of the problems they face is change. It is almost a truism today that Information Systems (I/S) is changing dramatically, and along with it, the roles and skills of I/S professionals. Many companies are trying hard to adjust to these changes in real time, as they are also attempting major design, Client/Server development, Object-oriented design, in a climate of increasing cost-consciousness and staff cuts.  In such a climate, I/S must scrutinize every expense and every activity. Therefore, it is more important than ever to make sure that we communicate clearly the importance of the User Interface, and find practical, cost-effective ways to make systems more usable. This paper is initially written for a client to help their internal UI group to get buy-in from their management. The happy outcome in this case was that their senior management team became major backers of their work.
The Windows® 95 User Interface: A Case Study in Usability Engineering Kent Sullivan, Microsoft Corporation, Redmond WA, USA
The development of the user interface for a large commercial software product like Microsoft® Windows 95 involves many people, broad design goals, and an aggressive work schedule. This design briefing describes how the usability engineering principles of iterative design and problem tracking were successfully applied to make the development of the UI more manageable.  Specific design problems and solutions are also discussed.
Usability as a Goal for the Design of Computer Systems Saila Ovaska, University of Tampere, Tampere, Finland
The goal of all software engineering is to construct computer systems that people find usable and will use.  Usability is an overall goal that encompasses both system functionality and user interface issues.  Assessing usability is vital for those acquiring  software packages as well as for those designing and developing software.  The concept of usability is a difficult one since the factors affecting it are defined only in the use context. It is not possible to evaluate the usability of a computer system without tying it up with the actual activities the user wants to use the system for.
User-Centered Design and the "Vision thing" Susan M. Dray & David A. Siegel, Dray & Associates, Minneapolis, MN, USA
User-centered design (UCD) provides a comprehensive vision of an alternative design process, involving different activities,
practices, and methodologies appropriate for different phases of system development.  Despite the growing awareness of such things as the importance of good user interface (UI) design, usability, and User-centered design (UCD) practices, it is extremely rare that companies adopt a fully integrated UCD approach in one grand strategic shift.  Furthermore, it is difficult to tell in advance whether a methodology adopted by a particular development team will be a one-time event, or whether it will serve as a precedent within the company, moving it along a progression towards a UCD culture.  There is no question that vision is one component of effective leadership and change management.  However, over-emphasis on vision can get in the way of change when corporate activities that focus on vision are disconnected from the current work in progress.
The following links are video or multimedia sources relating to Usability Engineering and Human Computer Interaction.
Guide to Successful Video Submissions  Computer-Human Interaction (CHI)
This site provides general information that will help you prepare videotape. Topic includes camera basics, tape format, editing, audio, taping computer screens, digital editing and usability testing.
Multimedia and World Wide Web Online Resources Siripong Malasri
This site provide useful links to several other multimedia sites including FAQ on instructional multimedia, multimedia basics, multimedia film and broadcasting resources on the internet, multimedia information, multimedia library and multimedia nodes within the W3-Space.
Museums, multimedia, and standards Suzanne Keene, United Kingdom
Sources of useful information about creating multimedia productions, all from experienced practictioners or standards originators multimedia creation, design and usability.  Contain userful information about Web Usability, User Interface Design for Sun Microsystems' Internal Web, etc.
Software Engineering for Usability Human Computer Interactions
A Literature Review prepared for General DataComm's Multimedia R&D Centre (as part of the Telecommunications multimedia program partially funded by Québec's Technology Development Fund).  This document reviews the state of the art in Human Computer Interactions (HCI) development, processes, with pointers into the recent literature.  This link also provide some details on basic structural problems that often prevent effective use of HCI methods in the software development process.
The following links are to resources that contain information about Usability Engineering and Human Computer Interaction.  This section is divided into multiple sub-sections: General Resources, Articles/Magazines, Bibliography, Firms/Services, and Slides.
General Resources
This sub-section contains links to sites for general information on usability engineering.
A quick guide to usability engineering resources EI.pub
This site contains several links to other site. It also give a brief explanation of what is usability engineering, when's the best time to start, what should happen first, well that's a start! what's next, what about the functionality, what are the best method to use for validation, what support are there for validation activities and much more.  It provides topic news, event news, news archive, projects, products, topics, events, resource links and downloads, association, site info, search and feedback functionality to users.
The Usability Method Toolbox James Hom
This site provides information about almost all of the methods and techniques (well, ok, a lot of them) used in usability evaluation.  Contents include inquiry, inspection, testing and related techniques used in usability evaluation.
Usability Engineering Usable Web
This site provides resources of applying usability engineering to the Web.  Coverage of this site includes optimize your site's usability, usability test of good documents site, user testing: how to find out what users want, principles of usability, testing templates for web pages, cost of user testing a website, and etc.
Usability Links Vision Nest Publishing
This site provides the best online links to resources for studying usability issues.  Although up till recently the science of usability was mostly applied for computer software but these resources also cover website usability issues.
This sub-section contains links to articles and magazines with regard to Usability Engineering.
Cost of User Testing a Website Jakob Nielsen
This site provides information about usability test a website.  The author quoted that it takes 39 hours to usability test a website the first time you try.  This time estimate includes planning the test, defining test tasks, recruiting test users, conducting a test with five users, analyzing the results, and writing the reports.  Users with experience, can complete web tests in two days.
Usability Article - Designing for the Mind Russell J. Branaghan, Ph.D.
This article introduces cognitive psychology, and reviews its implications for user-interface design. Cognitive psychology studies human mental characteristics such as learning, memory, decision making, problem solving, and language. The scientific information derived from this field explains why some software is difficult to use while other software is not. It also highlights fundamental discrepancies between human mental abilities and the talents necessary to learn and effectively use many software products.
User Interface Engineering - Articles and Other Resources User Interface Engineering consultants
In the course of our consulting work, we've found all sorts of user interface design, usability, testing, and documentation issues. To share this information with our clients, we publish a bi-monthly newsletter called Eye For Design. But to give you a sneak peek, we've published some articles here on our web site.
Human Interface: Usability Testing  
In Which Doc Reveals the Benefits--and the True Cost-- of Usability Testing 
Pete Bickford
This site provides a brief lession in conducting a usability test, testing code instead of software and the all-important paradox of usability testing.
Web-Site Usability Engineering, Part 1 
Designing and building a quality Web site 
Paul Helinski, Web Techniques Magazine
This article will give a base from which to start; consult industry experts, break down important issues, and address quality and usability in Web technology.  The industry is forever evolving into more creative realms. Though the elements of a quality Web site often seem intangible, that quality is attainable. But what are the tangibles of such an intangible idea?  A Web site's quality is relative to its usability, and determining usability requires iterative testing and learning. Part Two of this article will describe how to design and construct your very own usability-testing lab.
The Webzine for Computer Professionals, their families & friends Bruce Tognazzini
This site provides rich and useful content, both guidelines and ideas designers can apply in their work, with a few Lighter Side articles.  Design is divided into Articles, From BayCHI & CHI'98, Design Papers, Reader Mail and Resources.  On the other hand the Lighter Side contain information about Humor, Travel, Games & Pastimes, Food, Recipes and The Leisure Book Store.
This sub-section contains bibliographic links to sites for information on Usability metrics and how to perform tests and conduct empirical studies.
User Interface Metrics Bibliography Cathleen Wharton, Janice Bradford, Robin Jefferies, ...
This site contains several links to other site.  Applying cognitive walkthroughs to more complex user interfaces : experiences, issues, recommendations; Usability Metrics and Methodologies User Conference, Comparison of Empirical Testing and Walkthrough in User Interface Evaluation, Heuristics Evaluation of User Interfaces, etc. are some of the bibliography links for this site.
Usability Methods Toolbox Bibliography James Hom
This site provides a list of suggested readings for individuals who want to conduct usability tests. Readings are listed in the following categories: Background Information, "How-To" Information, Documentation Usability, Usability Testing Experiences, Usability Testing Techniques and Issues, Cost-Justifying Usability, Ergonomics, Motion Analysis and etc.
This sub-section contains links to firms and services which provide support for Usability Engineering.
ECS Info - Applied Technologies ECS Info
Our focus is on you, the user. We focus on applying and evaluating emerging technologies to improve not just the look and feel of our online products but how well they work.  The WebWorks section encapsulates the best of where we're going with new WWW technology, while Prototypes provides background and lessons learned from places we've traveled. Our expertise in Expert Review--how it substantially improves a product--is highlighted as well.
HCI OverSite Human Computer Interactions (HCI)
This site seeks to collect information produced by those in the field of human-computer interaction. It is divided into several categories which includes associations, bibliographies, interface guidelines, labs, publications, research findings and papers, usability testing and evaluation, miscellany and other indices.
Seung's User Interface / Human Computer Interaction Providence Rhode Island, USA
This is a partial listing of online resources on user interface design and research, human computer interaction (HCI), usability engineering and evaluation, virtual environment, etc.  This section of the page are divided into conference, courses, design guides, hardware, people, places, projects, publications, resources, visualization and  MISC information.
The Usability Center - Service Training Research Florida State University, Florida, USA
The Usability Center, though primarily a resource to educate students in usability as part of their regular classes, is available to provide Usability Evaluation services to organizations such as: Local, state, and federal agencies, associations and non-profit organizations.
Usability Testing Services (Human Factors & Ergonomics Firm) Monterey Technologies, Inc.
Usability testing focuses on the intended users of the product.  Users are involved throughout the design process, through conception, development, evaluation, and the final product release.  Usability testing is a task-driven, interactive, reality-based approach.  The goals of usability testing are to provide input to the design process.  Submitting a product to the usability test process helps to create a product that is easy to learn and use.
The British HCI Group - PROGRAMME London
A specialist group of the British Computer Society presents: USABILITY AND EDUCATIONAL SOFTWARE DESIGN.  Listings of programme includes towards a set of usability heuristics in educational software design, issues in multimedia educational software design,  motivation and educational software design, design issues in engineering (CAL), etc.
This sub-section contains links to slide presentations on Usability Engineering.
Usability Evaluation David Carr
This site contains slides on Usability Evaluation.  Topic includes what is usability, can usability be measured, what can one
measure, measuring learnability, sample learnability requirements, etc.
Usability Testing Nasa Goddard
This site contains slides on Usability Testing.  Topic includes the sessions, data compilation and reporting, ECS roles and responsibilities, evaluator preference survey, etc.
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This page was last modified on 11/17/98.